pondry — support

Need a hand? Most things are quick fixes.

My purchases aren't showing up

Open Build Your Deck and tap Restore Purchases (it's also in every unlock screen). Make sure you're signed into the same Apple Account you bought with.

I got a new phone

Purchases follow your Apple Account — install Pondry, tap Restore Purchases, and everything comes back. Saved decks live on-device, so they don't transfer automatically.

Something looks broken

Delete and reinstall usually clears it (your purchases are restorable). If it persists, email us — a screenshot helps a lot.

I have a question idea!

We love these. Send it over — if it makes the cut, it joins the deck.

Contact

Email teampondry@gmail.com — we usually reply within a couple of days.